FAQ
Yes, LIVV Cardiff is a private, members-only wellness club. Membership ensures high-touch care and an intimate environment.
Yes, all services are by appointment only. We suggest arriving 10-15 minutes early to ensure a seamless experience.
You can make a reservation through our member portal, by contacting your dedicated patient care coordinator, or by calling LIVV Cardiff directly.
We recommend arriving on time to enjoy your full experience. If you are late, your appointment may be shortened to accommodate the next client. Please contact us if you are running behind.
Yes, we offer state-of-the-art locker rooms equipped with showers, towels, robes and other amenities for your convenience.
If you will be using the contrast therapy spa, please bring a bathing suit. All other items will be provided for you.
Your visit time depends on the treatments or services you book. We’ll work with you to ensure your time at LIVV Cardiff is well-planned for maximum benefit and relaxation.
While there is no formal dress code, we recommend wearing relaxed clothing for comfort during treatments. Clothing is required in all public lounge areas, and bathing suits must be worn in the contrast therapy spa. Robes will be provided in the spa areas for your convenience.
To maintain a private environment, we kindly request that phones are not used. The use of photography and video is strictly prohibited.
Yes, we have a selection of healthy, wellness-focused food and drinks available for purchase to enhance your experience.
Yes, LIVV Cardiff is available for private events for members. Please contact our concierge team for more information on booking the space.
Yes, each member is allocated a limited number of guest passes based on their membership tier, which can be shared with friends and family as desired. All guests must be 18 years or older.
Yes, LIVV Cardiff offers complimentary valet parking for all members to ensure a stress-free experience from the moment you arrive.
No, LIVV Cardiff memberships are exclusive by location at this time.
Members are notified about upcoming social events through the @livvcardiff private Instagram, email newsletter, and your designated Patient Care Coordinator.
We welcome service animals that are specifically trained to assist individuals with disabilities. Please note that service animals must remain under control at all times, and, as a medical facility, certain areas may be restricted for health and safety reasons.
