Patient Care Coordinator
LIVV is a premier naturopathic, regenerative and aesthetic medical practice widely recognized as an innovator in the rapidly-expanding luxury wellness space. LIVV is a dominant player in SouthernCalifornia, with our flagship clinic located in Cardiff-by-the-sea, CA. With LIVV’s luxury spa environment,proprietary health protocols and industry-leading modalities, each location offers a bespoke wellness experience for their members, positioning LIVV as the gold standard in concierge medicine. Led by highly trained medical professionals, LIVV offers a range of services including IV hydration therapy, customized functional medicine, medical aesthetics and performance wellness. Our mission is to provide cutting-edge medical solutions in an inspirational environment, empowering our clients to live their best lives.
ABOUT THE ROLE:
We are seeking a dedicated and highly organized Patient Care Coordinator to join our team. In this role, you will be responsible for guiding patients through their personalized care plans and protocols, ensuring they stay on track with their wellness goals. You will regularly check in on their progress, address any questions or concerns, and ensure a seamless, positive experience throughout their journey at LIVV. As a key liaison between clients and medical professionals, you will play an integral role in maintaining a high standard of care and patient satisfaction.
WHAT YOU WILL DO:
- Coordinate and schedule patient appointments across LIVV’s services, including IV therapy, functional medicine consultations, and medical aesthetics
- Act as a liaison between clients and medical staff to ensure seamless communication and care continuity
- Educate patients on LIVV’s offerings, health protocols, and membership options, guiding them through their wellness journey
- Assist with intake procedures, ensuring that all required documentation is completed accurately and efficiently
- Maintain accurate patient records, ensuring confidentiality and compliance with all HIPAA regulations
- Support administrative functions such as processing payments, updating client profiles, and managing appointment follow-ups
QUALIFICATIONS:
- Proven experience in a similar role, ideally in a medical, wellness, or luxury spa environment
- Exceptional customer service skills with a passion for wellness and client care
- Strong organizational and multitasking abilities, with an eye for detail
- Excellent communication skills, both verbal and written
- Proficiency in scheduling software, electronic medical records (EMR), and other clinic management systems
- Ability to work collaboratively with medical professionals in a fast-paced environment
- Understanding of functional medicine, naturopathic care, or regenerative wellness is a plus
- Knowledge of HIPAA regulations and medical confidentiality practices
WHAT WE OFFER:
Join us in shaping unforgettable experiences and setting new standards of excellence in the world of luxury health spa operations:
- Competitive base salary
- Monthly IV services
- Employees receive 30% discount on LIVV products and services
- Accrued paid time off (including sick leave where applicable)
- Eligible for Annual Performance Bonus Plan
- Comprehensive health care benefits
LIVV reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
Schedule & Hours
- This is a full-time, on-site position.
Learn more about what it is like to work at LIVV.
Additional Information:
LIVV is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at [email protected] to request accommodation. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
