Telemedicine Services in San Diego- Telehealth Consultations, Customer Reviews, FAQ and More

A holistic approach
to health care

Telemedicine is a holistic approach to modern day health care. We believe that medicine & health should be easily accessible & create positive change. From optimal wellness to chronic disease – LIVV Natural is here to serve as your holistic practitioners to treat your health goals.

LIVV Natural Health is a naturopathic clinic that utilizes modern technology to bring you cutting edge telehealth solutions.

Continue with Your Therapy Even When You Cannot Get to the Clinic

LIVV Natural Health is a naturopathic clinic that utilizes modern technology to bring you cutting edge telehealth solutions.

Your Livv Journey

Step 1
FREE, 30-minute
virtual consultation

Step 2
Mobile Blood Draw (comprehensive blood assessment)

Step 3
30-minute health assessment and review

Step 4
Delivery of supplements / medications

Step 5
Detailed treatment plan with nutrition/lifestyle & wellness modalities

Step 6
Routine follow-ups

Step 7
Optimal wellness

Our Telemedicine
Services Include:

  • Diagnosis & treatment
  • Nutritional supplementation
  • Hormone replacement therapy
  • Peptide therapy
  • Diet/lifestyle suggestions

Main conditions

  • Digestive health
  • Neurological health
  • Energy/Sleep
  • Hormone optimization
  • Chronic/infectious disease
  • Autoimmune disease
  • Lyme disease

Pricing & Packages

Basic - $100/month   |   Comprehensive - $250/month

Meet our Licensed Telemedicine Specialists– Years in Business and Many Happy Clients

LIVVnatural.com was founded in 2016 with the belief that good health is fundamental
for happiness, and without it, we cannot live our lives to the optimum.

Our Holistic health professional strive to provide you with health solutions designed to treat the root cause of your illness.

We understand that in a constantly changing world where infections such as COVID
19 crop up unexpectedly, the continuity of your healthcare is of concern to us.

In this regard, we offer a variety of telemedicine solutions to ensure that you continue with your treatment or therapy, even when you cannot get to the clinic.

We operate from three locations in California- Little Italy, La Jolla, and West Hollywood. Our lounges are designed to be comfortable, safe spaces where you can start your healing journey.

Dr. Jason Phan -Founder & CEO

Dr. Phan believes that health significantly affects other aspects of our lives. When we are unwell, it is difficult to concentrate on work, family, or our dreams. He, therefore, founded LIVV Natural Health to make superior healthcare accessible to all.

Dr. Phan holds a naturopathic degree from Bastyr University.

Dr. Alison Gordon -Co-Founder

Often, the fast-paced lives we live coupled with poor nutrition and lack of exercise can take a toll on our health. Dr. Gordon believes that with the right strategies like proper health care, food and supplements, one can have a busy but healthy life.

Dr. Gordon also holds an ND from Bastyr University.

Dr. Payam Zand -Associate Doctor

Dr. Zand understands that each patient is unique, and his goal is to treat each person as such. He relies on in-depth patient history, blood testing, assessment of symptoms, and other lab tests to come up with a treatment strategy. In the process, he hopes to empower you to achieve optimal wellbeing and avoid chronic illness.

Dr. Zand holds an undergraduate degree from UCSB and an ND from Bastyr University.

Dr. Kellen Shade

Dr. Shade developed her passion for medicine early, having watched her family members struggle with Celiac disease. This sparked her interest in alternative treatments for autoimmune disorders. Her areas of interest are gastrointestinal health, autoimmune disorders, and women’s health.

Dr. Shade holds a Bachelor of Science from UC Davis and a doctorate from Bastyr University.

What Our Customers are saying about LIVV Natural Health

Since we opened our first clinic in 2016, we have treated hundreds of patients and helped them regain their health. We also have patients who drop in for a quick IV therapy session or pick me up vitamin shot.

Regardless of what brings you to us, we work hard to ensure that you leave feeling better than when you came! Here are some kind words from some of our customers:

Why You Should Choose Us

– When it comes to health, you want to know that you are going to the right clinic, a place where your wellbeing comes first. Here are some reasons why you should choose LIVV Natural Health:

Passionate doctors- All our naturopaths are highly qualified and deeply passionate about natural medicine. No challenge is too big for us, and whatever it is, we promise to work together to find a solution.
Cutting edge solutions- We believe that traditional medicine has a place in the 21 st century, and we bring it to you in using various technological methods. Choice of location- We are now in three areas in California, and you can pick the clinic that is most convenient for you. Our lounges are welcoming and comfortable, designed to induce calmness and relaxation.
Choice of location- We are now in three areas in California, and you can pick the clinic that is most convenient for you. Our lounges are welcoming and comfortable, designed to induce calmness and relaxation.

Telemedicine Guide

- Everything You Need to Know

Telemedicine is not a new concept, and it has been around since the 1950s. Back then, it didn’t take place quite in the form that we see today, as it mainly involved doctors sharing medical information over the phone. For instance, a doctor in one  hospital would send a patient’s medical images to a specialist in another hospital, and they would consult on the phone.

With the advent of technology, telehealth has changed drastically and has become a large part of healthcare delivery. A study done by Merritt Hawkins in Collaboration with The Physicians Foundation found that nearly half of doctors in America are now treating patients remotely.

While this might be attributed to the emergence of COVID-19, it is safe to say that remote health management is here to stay.  

If you are considering telemedicine services but are not quite sure of how to go about it, here is our comprehensive guide with everything you need to know. 

Telemedicine is the practice of delivering healthcare services remotely via audio and visual forms of technology such as smartphones and live video chats.  It allows a physician to evaluate a patient, give a diagnosis, and recommend treatment from a distance. 

Health IT can also be used for the management of chronic diseases, follow-up care, and patients can call the doctor with questions of a non-emergency nature.

The terms telemedicine and telehealth are often used interchangeably, but they have a slight distinction. As described above, telemedicine refers to the use of technology to deliver healthcare remotely. 

Telehealth, on the other hand, refers to a broader scope of remote health care services in which telemedicine is one aspect. Others include medical education, health administration, and provider training. 

Telehealth works like a regular appointment between a patient and a doctor; only it is virtual. Often, you will have scheduled an appointment by phone or email. The clinic will advise you on what forms of technology are available for your consultation, such as live video conferencing on platforms such as Zoom, Skype, and Facetime. Some clinics might also have electronic medical record systems where patients can connect with doctors. 

Once you are both set and connected the appointment proceeds as would a typical face-face consultation. The doctor will ask you questions about your medical history and current symptoms. Based on this, you will get a diagnosis and prescription, which you can also fill online.

If the doctor finds that you need further testing, a specific procedure, or urgent medical attention, then he/she will likely recommend that you visit the clinic in person. 

Telemedicine has many benefits both for the provider and the patient. These include:


  • Patients can get a diagnosis at the comfort of their home, saving on time and travel expenses
  • Not having to go to a hospital reduces the exposure to potentially contagious patients, especially during a pandemic like COVID-19
  •  Consulting a doctor from home provides a higher degree of privacy 
  • Telemedicine reduces healthcare costs incurred in consultations and referrals 
  • Telemedicine reduces geographical barriers that might prevent patients from seeking specialized care
  •  A virtual doctor’s appointment means that one doesn’t have to miss work  as consultation can be done over lunchtime or in the evening
  • Telehealth encourages patents to take charge of their health as they can see a doctor when they need to with little or no inconvenience 


  • Providers can reach a wider number of people, increasing revenue
  • When doctors stay in contact with their patients, they can identify emerging problems or symptoms which can lead to early mitigation and better health outcomes
  • Telemedicine consultations cut on waiting times which can improve a provider’s satisfaction score
  • Digital health consultations can reduce a clinic’s operational costs such as those occasioned by no-shows

Even though telemedicine is growing at a rapid rate fueled by technology, it does have some drawbacks:

  • By virtue of relying on technology, telemedicine can easily lock out patients who are in remote or rural areas with poor or erratic connectivity
  • Providers must shoulder extra costs for procuring the necessary equipment and training their staff on the appropriate IT systems
  • Telemedicine has limitations as there are diagnoses that a doctor cannot make without a physical examination or lab test.

Telemedicine mainly falls under three categories. These are:

  • Interactive telemedicine– This is where a patient and a physician have a one on one conversation in real-time. This is often through the use of video conferencing software.  This type of encounter is similar to a routine office consultation where a doctor asks questions, strives to understand the problem, and makes a diagnosis.


  • Remote patient monitoring– Also known as tele-monitoring, this method involves a doctor tracking or studying a patient’s vital signs remotely.  This is done through the use of devices that collect data on blood pressure, sugar levels, and temperature. Tele-monitoring is useful for monitoring high-risk patients such as those with diabetes or heart conditions.


  • Store and forward telemedicine– This type of healthcare is also called asynchronous telemedicine. It involves a doctor sharing a patient’s medical records and lab or imaging results with a physician or specialist in another location. This method is especially useful for complicated cases that require various expert opinions. 

In the USA, health providers who offer telemedicine services must use HIPAA compliant software. HIPAA stands for the Health Insurance Portability and Accountability Act, and among other things, it seeks to regulate Electronic protected health information (ePHI). 

In other words, it requires that patient information should not be accessed by unauthorized persons and must be protected at all times. For this reason, video-conferencing sites such as Skype, although often used by some providers, are not considered HIPAA compliant. 

Some of the instances that can prompt you to use remote health management are:

  • When you need to refill a prescription
  • When you need to consult with your doctor on lab results or imaging
  • When you are not sure that your symptoms are severe enough to warrant a hospital visit
  • If you get ill while away on vacation
  • If the doctor’s office is closed, but you have a non-threatening medical emergency
  • When you are unable to leave home for any number of reasons, such as taking care of children or an elderly family member

Not all health plans cover telehealth. Increasingly, however, medical insurance companies are taking a special interest in telemedicine, given that it can lower overall medical costs, e.g., by preventing re-admissions. 

Over 20 states have passed telemedicine parity laws, and others are drafting similar proposals. If you are in doubt, check with your medical provider before using the service.

It is safe to say that telemedicine will only become more popular in the future. Recent data shows an upward trend in the use of this service as more hospitals and health care providers come on board. 

Close to 80% of Americans own a mobile phone, which means that healthcare is only a finger tap away. Given the many telemedicine benefits for both providers and patients, it will remain relevant, especially for the management of patients with chronic illnesses. 

Close Menu